Terms Of Service

Welcome to nodrillbath (www.nodrillbath.com). These Terms of Service (“Terms”) govern the purchase of products from nodrillbath and the use of our website. By accessing our site or placing an order, you agree to be bound by these Terms and our related operational policies.

1. General Business Information

nodrillbath operates as an independent sole proprietorship established in the United Kingdom, selling self-adhesive bathroom storage solutions exclusively to customers within the European region (United Kingdom and European Union member states).

• Brand Name & Official Website: nodrillbath (www.nodrillbath.com)
• Legal Structure: Sole Proprietorship
• Operating Address: 19 Adler Street, London, E1 1EG, United Kingdom
• Customer Support Email: dashboard@nodrillbath.com
• Telephone Contact: +44 2073771465

2. Orders, Pricing & Product Availability

• Order Acceptance: All orders placed through www.nodrillbath.com are subject to stock availability and explicit payment authorization. We reserve the right to cancel or refuse any order prior to dispatch in cases of technical pricing errors, stock discrepancies, or suspected fraudulent activity.
• Currency & Pricing: All product prices listed on our website are displayed in specified European currencies and are final at the time of order confirmation.

3. Shipping, Handling & Delivery Terms

We dispatch and fulfill orders directly through our internal fulfillment workflow from our facility to valid delivery addresses within Europe.

• Carrier Partners: Deliveries are conducted via standard European priority express carriers (including DHL, FedEx, and UPS Priority).
• Order Processing Time: Orders are processed, inspected, and dispatched within 1 to 2 business days following payment verification.
• Estimated Transit Time: Standard delivery timeframes range between 5 to 12 business days depending on the specific European destination.
• Shipment Tracking: Automated tracking information will be issued to the customer’s checkout email address upon shipment, allowing direct tracking at key logistics milestones.
• Customs, Taxes & Duties: For orders shipped across UK/EU borders, items are delivered compliant with applicable customs guidelines. Any local import VAT, customs clearings, or administrative duties levied by destination country customs authorities remain the responsibility of the recipient unless otherwise specified at checkout.
• Transit Delays & Lost Items: If a package exceeds the expected delivery window, an official inquiry will be opened with the logistics carrier. If an item is confirmed lost in transit, a full refund or immediate replacement will be issued.

4. Transfer of Risk & Title Ownership

In strict compliance with the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive (2011/83/EU):

• The risk of loss, damage, or destruction of goods during transit is borne entirely by nodrillbath.
• Risk of loss and title ownership transfer to the consumer only upon physical receipt and acquisition of physical possession of the products by the customer or a nominated recipient (other than the transport carrier).

5. Statutory Right of Withdrawal, Returns & Refunds

Consumers residing within the UK and European Union hold statutory rights regarding distance purchases.

• 14-Day Cooling-Off Period: Customers have 14 days from the physical receipt of goods to notify us of their intent to cancel or return their purchase without providing a reason.
• Return Conditions & Costs: To be eligible for a return under the cooling-off period, items must be unused, undamaged, and in their original packaging. Unless an item is damaged or defective upon arrival, return shipping costs are the responsibility of the customer.
• Damaged or Defective Items: If a product arrives damaged or defective, please notify our support team immediately at dashboard@nodrillbath.com with photographic evidence of the issue. Upon verification, we will issue a full refund or dispatch a replacement item free of charge without requiring the return of the damaged product.
• Refund Processing: Approved refunds will be credited back to the original payment method used during checkout within 5 to 10 business days following inspection or verification.

6. Governing Law & Dispute Resolution

• Applicable Law: These Terms and any purchase contracts shall be governed by and construed in accordance with the laws of England and Wales.
• Consumer Protections: Mandatory consumer protection statutory rights provided by the laws of your European country of residence remain fully valid and unaffected by these Terms.
• Jurisdiction: Any legal disputes arising in connection with these Terms or purchases shall be subject to the non-exclusive jurisdiction of the competent courts of England and Wales or the local competent court of the consumer’s country of residence within the EU.