Refund And Return

This Refund and Return Policy applies to all purchases made on nodrillbath (www.nodrillbath.com). Our store operates in strict compliance with United Kingdom and European Union consumer protection frameworks, including the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive (2011/83/EU).

We provide sales and shipping services exclusively to customers located within the United Kingdom and European Union member states.

1. General Business & Return Address Disclosures

• Brand Name & Website: nodrillbath (www.nodrillbath.com)
• Legal Structure: Sole Proprietorship
• Operating & Return Address: 19 Adler Street, London, E1 1EG, United Kingdom
• Customer Support Email: dashboard@nodrillbath.com
• Telephone Contact: +44 2073771465

2. Statutory 14-Day Right of Withdrawal (Standard Returns)

In accordance with UK and EU distance selling regulations, consumers hold a statutory right to cancel and return their purchase within 14 calendar days without giving any reason.

• Cooling-Off Period: The statutory withdrawal period expires 14 days from the day on which you (or a designated third party other than the transport carrier) acquire physical possession of the products.
• Notification Procedure: To exercise your right of withdrawal, you must notify us of your decision by sending an explicit written notification via email to dashboard@nodrillbath.com before the 14-day period expires.
• Return Conditions: Returned products must be dispatched back to our designated return address in unused, undamaged condition and in their original packaging.
• Return Address:nodrillbath19 Adler Street, London, E1 1EG, United Kingdom
• Return Shipping Fees: Unless otherwise agreed or in cases where goods arrive damaged/defective, the customer is responsible for paying direct return shipping costs.

3. Damaged, Defective, or Incorrect Goods

If your order arrives in a damaged or defective state, or if an incorrect item was delivered:

• Reporting Process: Contact our customer care team at dashboard@nodrillbath.com within 14 days of receiving the shipment. Please include your order reference number and clear photographic or video evidence illustrating the damage or defect.
• Streamlined Resolution: Upon inspection and verification of the provided evidence, we will arrange a full refund or send a replacement product free of charge without requiring you to return the damaged item.

4. Shipping Delays & Transit Non-Delivery

Orders are inspected and dispatched within 1 to 2 business days. Standard transit across Europe takes 5 to 12 business days in partnership with priority international express carriers (DHL Priority, FedEx Priority, and UPS Priority).

• Shipment Tracking: Automated shipping updates containing tracking details are issued to your checkout email address at key delivery milestones.
• Non-Delivery Protocol: If your shipment exceeds the estimated transit timeframe (over 12 business days following dispatch), please notify us at dashboard@nodrillbath.com. We will open an official trace inquiry with the logistics carrier. If the item is confirmed lost in transit, a full refund or free replacement shipment will be issued immediately.

5. Refund Processing & Payment Method Rules

Once a refund is approved (following verification of a returned item, damage claim, or confirmed non-delivery):

• Processing Timeline: Approved refunds are issued within 5 to 10 business days from the approval date. Please note that additional processing time may depend on your card issuer or bank.
• Original Payment Method: Refunds are credited strictly back to the original payment method used during checkout, including Visa, Mastercard, American Express, as well as digital wallets including Apple Pay and Google Pay.